Online Shop Frequently Asked Questions

Our Everyday and Signature designs come exactly as pictured. If you’d like us to match your color scheme, choose one of our Custom options.

General Ordering Guidelines

  • Pick-up is available at our Cake Studio on Fridays and Saturdays between 10a-4p

  • Our Cake Studio is Located at 2449 W Stadium Blvd, within the Westgate Shopping Center. Click here for a map.

  • Please email us at onlineshop@sweetheatheranne.com with any questions.

How do I place an order?

1. In the online shop, click on the cake design you’d like to order.
2. Select the size of cake you desire, the quantity, and add it to your cart.
3. A form will pop up. Select the date and time you wish to pick up your cake, and your cake flavor. This is also where you will choose your custom options if applicable.
4. Proceed to your shopping cart to complete your order and submit payment.
5. If you don’t receive an email confirmation, please check in with us to be sure your order was fully processed.
6. Pick up your cake on your selected date and enjoy!

How far in advance should I place my order?

  • Order Everyday and Signature designs by 9am Thursday for Friday or Saturday

  • Order Two-Tier and Custom designs by 9am Wednesday for Friday or Saturday.

  • If you know what you would like in advance we would recommend ordering early as we close off orders when we have met our capacity for the week.

I need a cake for a day besides Friday or Saturday. Is that possible?

In general, we only offer Friday and Saturday pickup. Cakes picked up on Saturday can also be enjoyed on Sunday! (We don’t recommend ordering a cake with fresh flowers for the day before.) For holidays, we sometimes expand our pickup dates. All of our available dates are listed as options when placing your order.

In some cases, we can accomodate a Thursday afternoon pick-up. Please email onlineshop@sweetheatheranne.com to inquire.

Can I change the design/colors/etc of one of the online cakes?

  • Our Everyday and Signature designs are not customizable. The image in the description shows what your cake will look like when you pick it up. (Please note: colors may vary slightly due to monitor and browser differences.)

  • For our Custom designs, you can choose your own color scheme to fit your event.

  • If you want to order a cake designed exactly to your specifications, we also offer custom cakes!

I want to include a message on the cake; how do I do that?

We do not write on our cakes, but you are welcome to purchase a topper with your special message.

What are the flavor options?

Raspberry Rose - brown sugar vanilla cake layered with raspberry rose buttercream and raspberry curd

Citrus Raspberry Rose (contains nuts) - almond olive oil cake with raspberry rose buttercream

Chocolate Raspberry Rose - rich chocolate cake with raspberry rose buttercream

Vanilla Praline (contains nuts) - brown sugar vanilla cake infused with caramel syrup and layered with pecan praline paste, praline buttercream, and praline pieces

Chocolate Praline (contains nuts) - rich chocolate cake layered with pecan praline paste, praline buttercream, and praline pieces

Chocolate Chocolate - rich chocolate cake with bittersweet chocolate buttercream

Classic Birthday Cake - brown sugar vanilla cake with bittersweet chocolate buttercream

Chocolate Pistachio - rich chocolate cake with toasted pistachio buttercream

Lemon Lavender - lemon sour cream cake with lemon lavender buttercream

Do you make vegan, dairy-free, gluten-free, or nut-free cakes?

Not at this time. We are not currently able to accommodate special dietary requests, but we’d be happy to provide recommendations for bakeries in the area that can. We do have some cake flavors that do not contain nuts and we take precaution when baking, however, our kitchen is not nut-free and we cannot guarantee there will be no cross contamination.

Do you ship your cakes?

Not at this time.

How soon should I eat my cake after picking it up?

Your cake will be refrigerated when you receive it, so it’s best to allow 1-3 hours (depending on the size) for it to come to room temperature before enjoying. Our cakes are baked with fresh, local ingredients and no preservatives. To enjoy at peak freshness, we recommend eating your cake within a day of pick-up.

Is there anything I should know about transporting my cake?

Yes! Please check out our page on transporting cakes for helpful tips before coming to pick up your cake.

Where do I pick up my cake?

We are located at 2449 West Stadium Blvd, Ann Arbor, MI 48103. Our location is the southmost storefront in the Westgate Shopping Center, very close to Kroger. Click here for a map.

Where can I park when I come to pick up my cake?

Parking is available anywhere in the Westgate parking lot.

Do you offer delivery for your signature cakes?

No, we do not offer delivery for Online Shop orders.

What is your cancellation policy?

For all two-tier cake orders: Refunds, store credit, or rescheduling are available for orders cancelled seven or more days in advance of pickup. Orders cancelled within 6 days of pickup are not eligible for refunds, reschedules, or store credit.

For all one-tier cakes, toppers, and other dessert orders: Refunds are available for orders cancelled seven or more days in advance of pickup. Store credit or rescheduling is offered for orders cancelled four to six days in advance of pickup. Orders cancelled within 72 hours of pickup are not eligible for refunds, reschedules, or store credit.